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Terms of Sale

Last Updated: 22 November 2025

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1. Introduction

These Terms of Sale (“Terms”) apply to all purchases made through QI Metaphysics, including digital reports, metaphysical services, online courses, physical products, and any other items or services offered via our website, shop, or digital platforms.

By placing an order or completing a purchase, you agree to be bound by these Terms.

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2. Eligibility

To make a purchase, you must:

  • be at least 18 years old, or have guardian consent

  • provide accurate and complete personal information

  • ensure your payment method is valid and authorised

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3. Products & Services

QI Metaphysics offers:

  • Digital metaphysical reports

  • BaZi, Feng Shui, and personalised analysis / consultation

  • Online courses and workshops

  • Physical products (such as feng shui items, books, accessories, etc.)

  • AI-powered tools and digital content

Descriptions, pricing, and availability may be updated without prior notice.

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4. Pricing & Payment

Prices are listed in the currency shown at checkout.
We accept payment methods displayed on the website or the payment gateway.

Full payment is required at the time of purchase.
Orders are not confirmed until payment is received.

In cases of pricing errors, we reserve the right to cancel or refund the order.

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5. Digital Products

Digital products include:

  • Personalized reports

  • AI-generated insights

  • E-books & downloadable content

  • Course access or digital learning materials

5.1 Delivery

Digital products will be delivered electronically to the email address provided.

5.2 No Refunds

Due to the personalised and electronic nature of these products, all digital products are non-refundable.

5.3 Access Issues

If you do not receive your product, notify us within 48 hours for assistance.

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6. Consultations & Services

Consultation services follow QI Metaphysics' Refund Policy and Consultation Agreement.

6.1 No Refunds After Service Delivery

Consultations delivered (online or in-person) are non-refundable.

6.2 Appointment Changes

Clients may reschedule sessions at least 48 hours in advance.

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7. Online Courses & Workshops

7.1 Digital Access

Access is granted upon purchase.
Once access is provided, no refunds will be issued.

7.2 Workshops

Refund and cancellation rules follow our Refund Policy.

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8. Physical Products

Physical items may include feng shui items, tools, accessories, printed books, or merchandise.

8.1 Shipping

Shipping fees, delivery times, and courier services are shown at checkout.
Delays caused by logistics providers are beyond our control.

8.2 Defective or Damaged Items

If a product arrives damaged, notify us within 7 days with photo/video evidence.
We may provide a replacement, exchange, or store credit.

8.3 Non-Refundable Items

  • Opened or used products

  • Custom or personalised items

  • Clearance or promotional items

  • Fragrance or essential oil items (for safety reasons)

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9. Order Processing & Cancellation

9.1 Order Changes

Once an order is processed, changes may not be possible.

9.2 Order Cancellation

Digital products cannot be cancelled once delivered.
Physical product cancellations are only allowed before dispatch.

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10. Customer Responsibilities

You are responsible for:

  • Providing accurate information

  • Ensuring your email and shipping address are correct

  • Checking product descriptions before purchase

  • Using products safely and as intended

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11. Intellectual Property

All digital products, reports, charts, analysis, course content, and materials are the intellectual property of QI Metaphysics.

You may not:

  • copy

  • reproduce

  • distribute

  • resell

  • publicly share
    any materials without prior written permission.

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12. Limitation of Liability

QI Metaphysics is not liable for:

  • decisions made using our content

  • financial, emotional, or physical consequences

  • delays in delivery

  • technical errors

  • third-party platform issues

Our total liability is limited to the amount paid for the product or service.

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13. Force Majeure

We are not responsible for delays or failures caused by events outside our control, such as natural disasters, system outages, or courier disruptions.

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14. Governing Law

These Terms of Sale are governed by the laws of Malaysia.
Any disputes will be resolved in Malaysian courts.

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15. Contact Information

For questions related to orders, refunds, or delivery:
📧 qimetaphysics@gmail.com
🌐 www.qimetaphysics.com

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